William Simpson Nissan - Testimonials

Hi Malcolm,

Hope you and your family are all well. I have been intending for some time to write and thank you for the welcome Clive and I always received when we arrived in the showroom - and for your very special and knowledgeable service.

As you know, we bought 2 Xtrails over a number of years and it has been a pleasure dealing with you. You were always so patient and kind to

Clive, who was quite definite about what he wanted and expected.... your diplomacy came to the fore! Nothing was ever too much trouble for you.

Now that Clive is no longer with us, the kind and helpful service has carried on for me.... when I really needed to talk to someone I could trust. I have

now sold Clive’s car - which he loved so much, but which is too big for me to drive. So, if I need a new car in the coming years, you will hopefully still

be at William Simpson to advise me.

Warm Regards,

Molly Bevan

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Just a note from long long standing WS customers who now live happily in the Robertson wine valley with our XTrail and Navara! As a senior member of the human race I would like all at WS to know how pleased we are to be very satisfied customers of both WS and Nissan. William must be one of the best hands-on business leaders I know. Viva WS NISSAN!
Happy Christmas to all, have a good and well-deserved rest.

Michael and Alida Ridsdale.

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Dear William

I would just like to once again thank William Simpson Dealership, Yourself, staff and especially Malcolm for assisting and guiding us during our trade in and purchase of an excellent new family car.

This has now been vehicle no 13 over the years through our extended family and work, all sold by Malcolm.

I have to say the Nissan X Trail is the best car I have ever owned and is a dream to drive, I find myself finding reasons to drive.

Thank you.

Regards,

Hendrik Louw

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erefaan hendricks

Took bakkie away for services, great service

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Siyabonga Mbinambina

Awesome service

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Darrel Dawson

Very efficient service.

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Paul Hablutzel

Always fantastic service received when visiting or making enquiries

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Jennifer Barnard

My daughter's car - a Datsun Go had developed a problem after the service in Jan. They diagnosed and repaired it by replacing the part at their cost. They were efficient, professional and just plain great. Thanks William Simpson

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Sarietha Engelbrecht

I received incredible and really affordable service from William Simpson. I cannot recommend them highly enough.

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Randhir Jhilmeet

Service manager Carl is a legend

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Antonio Bailey

Customer service is professional

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nicholas simon

Always excellent service

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Durkjé de Villiers

What a pleasure doing business with you! A satisfying experience from start to finish. I would highly recommend Theodore and his team!

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Arshad Kelly

Experienced exceptional service from Louwrens Smit at the Newlands branch. I would recommend anyone to go to him, he really goes out of his way to assist. Truly phenomenal experience.

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Ansie Herbst

Thank you very much for going above and beyond the necessary. I am so impress with your sales consultant Louwrens Smit - he definitely went the extra mile. Great service

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Kim Johnson van Tonder

Wow, what great service from your Tokai branch. Theo is a champ, together with his team. Loving my new car .

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Bronwyn Cox

I have been a client of William Simpson for almost 15 years. Purchasing cars from Malcolm and then having the cars serviced at William Simpson. The customer services levels are exemplary. No matter who you deal with the service standards are outstanding. Clayton in the service department is so professional and helpful. Congratulations on a job well done, every time.

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Hi,

I got my used car from Theo at Tokia just before lockdown started.

Thank you so much for the awsome service and th help I got from him and the f&i

Thanks team!!

Kindest

Carl Thiele

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Hi Michael

Thank you for your enquiry, please note I am most satisfied with the service to date

Kyle has been amazing in assisting me and being accommodative iro my needs

Please do convey the compliment

Excellent service, with great professionalism and a humane and personal touch added which made me feel like I matter more than a prospective transaction or money

Highly recommended

Kind Regards

Michelle Deyce

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Dear William Simpson,

I would like to give praise to your service over the years. I have been a client of William Simpson Tokai for many years now.

My first car bought a few years ago was a Nissan Livina X-Gear, GREAT CAR.

I traded that a few year later for a Nissan Hardbody NP300 as it was always my dream to own a double cab.

Subsequently i bought a car for my mom (Nissan Tida)

and 3 cars for my business.

- Nissan NP300

- Nissan NP200

- Nissan Qashqai

I introduced my sister to Nissan and she ended up with a Fiat, my brother in law as well and he bought an X-Trail and later a Nissan Navara ( i think to make me jealous) well maybe one day I will be able to afford one.

Well I started this mail to say thank you for all the years of great service and for having a great team that i got to know over the years and find friendly and provisional at all times.

Thank you,

Hendrik Louw

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Hi

The service from your team was fantastic. Ross was absolutely brilliant and went above and beyond in assisting us.

Thank you for the efficient service with an awesome attitude.

Kind regards

Laurelle Martin

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Hi Jandre.

I would like to say well done to you and your team. We were helped by Hein and what a great sales experience. He was so professional and friendly throughout the whole process, and always so willing to help as well as well informed about all our questions as well as your products. He was really a great help. We didn't collect our car as yet, but I'm sure the after sales will also be as fantastic. Everyone from the ladies keeping the cars so beautiful and clean as well as all sales people, made us feel welcome from the first second. Please give our kindest regards to your team, and keep doing what you're doing.

Regards

Wessel & Anne-Marié Wessels

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Dear Michael

Many thanks for your email.

I have been attended to by Eugan, who delivered my daughter's car last week. She is over the moon.

I would also like to take this opportunity to say a BIG THANK YOU to Eugan for his excellent, efficient and professional service.

Between Eugan and Natasha, they make one great team when they blew me off my feet with their fast service.

This after I received real bad service from 3 other car dealers. Thanks to those 3, you guys ROCK with service.

Thanks once again. I will definitely recommend William Simpson to everyone who needs a car.

Regards

Cynthia Rawcliffe

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Thank you for your follow up email this morning. I apologise for replying now only, but Monday mornings tend to keep me quite busy.

Rest assured that we are extremely happy with the Datsun GO. And it was extremely gratifying to witness my daughter's excitement. Thank you for the great presentation when we collected the car.

Also a BIG thank you for the overall process of the purchase; from when you first brought us a car for test drive, to arranging a comparative showing, to us eventually deciding on the one we want. And then with Elma's assistance, to getting financing for the car. The two of you were forthcoming with advice and guidance in your respective fields and I am happy that all my requirements have been met. This initial level of service gives me the confidence that I can expect the same level of satisfactory after sales service.

Rest assured that I have no reservations about recommending you and your dealership to anyone that might be interested.

Best Regards

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Dear William

Just to ask you to thank two of your staff who helped me "beyond the call of duty".

Very nice Chad offered me a lift on 5th as he was going in my direction, and very kind Michelle Rowe brought my sight-specs (I had stupidly left them in your collecting car on 12th) back with her to Sun Valley to save me having to drive again to Tokai to get them.

Happy Christmas to you all.

Yours sincerely, Gillian Vigne

(by the way, one day I'll bring a "slim volume" about Randolph in case you'd have time to glance at it).

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Good day Management at William Simpson Tokai

I would like to place on record my thanks and appreciation to Clayton Edem, from your Service Department.

I have being servicing my vehicles at your Tokai branch for a few years and have always found Clayton to be very professional and courteous.

He definitely flies the William Simpson flag high and I commend him for his consistent excellent service.

You have a real star and brand ambassador in Clayton.

Kind Regards

Denver Daniels

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Many thanks to Hein Rykheer for another professional and pleasurable purchase experience.

Kind regards,

St John

St John Mountifield – Estate Manager

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I confirm that I've had excellent service from Graham. Very professional. Clearly knows his "stuff". I've been very impressed with his service.

Kind regards,

Edmund

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Dear William

I would like to say thank you to you and your outstanding team, notably Malcolm in Sales and Clayton in the service department.

I have dealt with other members of the team but unfortunately can't recall their names. People in the service department, mechanic team and your driver.

I have bought my first Nissan Xtrail in January 2004 and due to the unbelievable confidence that I have in your team, it is going to be extremely tough to change my alliance to another car brand.

Every person I have dealt with over the years has been professional, helpful and knowledgeable. When answers to my queries were not known, they were investigated and information was fed back to me.

I truly could not recommend your team highly enough!

Congratulations on a job well done to you and your team.

Kind regards

Bronwyn Cox (McQueen)

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Thank you Jandre and your team for an amazing experience! I will highly recommend your dealership to anyone that is looking for a new set of wheels, accompanied by friendly people and great service!

Here is to many more sales and great success for you and your team!

Kind regards

Magiel Steyn-Skinner

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Thank you once again for the excellent SERVICE we always receive when walking into Nissan Tokai.

Going the extra mile and making things happen for our business and for us.

We are excited to come and collect this afternoon, so welcome to let us know when we may come around.

Have a wonderful day

Kind regards

Samantha

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I would like to commend your company and employees in providing us with after sales service and going above and beyond the call of duty.

Dylan Swart, in particular, has given us service and customer care that we have not seen the likes of in a very long time from a supplier.

There was an issue with one of the new bakkies that we bought through Dylan and he provided us with a courtesy bakkie with a canopy, in order for us to be able to run our business without any hinderance. We were very impressed by this and how professional Dylan carry on with business.

Well done on a great team. We highly recommend William Simpson Nissan to all vehicle queries that we come across.

Kind regards

Neville Conchar

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Myself and Mr Buys would like to thank you for the excellent service we received from yourself and the rest of the William Simpson team. It was an absolute pleasure to deal with you.

You made this a very exciting experience since the day Mr Buys walked in for only a test drive. We are very happy with our vehicle and wish you all of the best in your workplace.

Once again thank you for everything.

Kind regards

Mr & Mrs Buys

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Six years ago I made a move to switch vehicle brands and purely because of the service I have received from your dealership, I find myself four Nissan X-Trails later.

I would like to commend you on the levels of service maintained throughout all my dealings with your staff at William Simpson, but specific mention must be made of the manner in which your sales person, Dylan Swart deals with his customers.

Recently the vehicle that Dylan sold me (X-Trail # 3) in October last year was replaced by my insurance and unfortunately circumstance did not allow me to use your dealership to do the replacement. This would allow me to experience just how above the mark your dealership really is. I shall not mention the Nissan dealer that replaced my vehicle, but what a letdown it ended up being. Never have I been so unenthusiastic to take delivery of a new vehicle as what I was yesterday when I received my new X-Trail Tekna.

The dealership failed to deliver on some of the items that were supposed to be fitted to my vehicle. Immediately I called Dylan and without any hesitation or compensation he arranged that my vehicle be delivered to your dealership (today) and he has kept me updated throughout the process on the fitment of the items. Much more than I can say about the original dealership that supplied the vehicle.

When purchasing a vehicle from Dylan you are taken on a journey - whatsapp messages updating you as you go along, videos of the vehicle being delivered from the factory, constant phone calls. He drives the anticipation for you, that you have no choice, but be excited.

Dylan exceeds all expectations and should be sent to every single Nissan dealership to demonstrate the art of selling and how to deal with their customers. Dylan is an asset to your dealership and I would have no hesitation recommending him or William Simpson.

I wish William Simpson and Dylan Swart, utmost success and would like to thank you for making all my dealings with your dealership a wow experience.

Pleasant regards

Brendon Williamson 

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A very big thank you to the workshop team. This was a breath of fresh air in this industry. A special mention to Neil. Thanks and Regards.

Bryce Fisher

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So helpful and all friendly

Debbie

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Been servicing my car at William Simpson Tokai from the first 15000km . Always great service. Well recommended.

Andre

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We have been dealing with William Simpson for at least 13 years. We have had nothing but excellent service. Malcolm in sales is very knowledgeable and not at all pushy. He is very obliging and is happy to come to you for a test drive. I previously had an X-Trail which was the best vehicle I have ever driven. It never let me down in 9 years and the trade in on my next Nissan was brilliant.

The service manager, and his team are always available. Today my battery was flat and they popped round and jump started it for me. When I took my vehicle to have the diagnostics reset later in the day my battery failed again. A new one was fitted while I waited. I highly recommend William Simpson, Tokai. I would only purchase a Nissan from them. Follow up is excellent. They also market several other top class vehicles.

Lynne

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As always, I cannot fault the service at this centre. From the staff to the facilities to the service itself....just fantastic.

Gregory

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Excellent service!

Bonita

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Awesome customer service.

Shane

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Absolutely outstanding service. Friendly & professional from the moment my email was responded to, and continue to impress & assist even after conclusion of the purchase.

Asaf

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Hi

I just wanted to express my gratitude for the way that your dealership handled the replacement of my XTrail airbag last week - after it was recalled by the manufacturer. And even though I was not booked into the system for the day.

Instead of feeling like a "freeloader" coming in for an issue that would not be of any real benefit to yourselves, your service reception made the whole experience feel as though I was a prized customer. It really is an "A Game" that you bring to the work flow, and that stands out from any other dealership I have experienced in this country.

Thank you.

Ashley Dowds

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Theo
Thanks for arranging the car. I am really enjoying it and hope to have a few good years out of it. I made the right choice getting the X-Trail!

The kids say thanks for the cookies…
Hope the remainder of your year is successful and profitable.
Martin Hatton

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Hi Damon, Michael,
Thank you both so so much for all the help, guidance and patience that you gave during the process of me getting my new car! You guys were incredible!
As I said to Damon, I have never received service like this and I am a huge fan – I will definitely be recommending you guys to anyone who will listen!

Thank you guys once again!
Best,
Lungi
Lungile Moyo

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Good day Jandre
I'd like to compliment one of your employees, Stanton Rhoda for the excellent service he provided us last week.
Mr. Rhoda's professionalism and ability to get us what we needed quickly exceeded our expectations.
Such a commitment to great customer service is to be commended.
You can be sure that we will continue to do business with you for years to come.
Sincerely,
Rudi Snell

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Dear Juan
Hope you are well and keeping warm.
There are just no words to express how thankful I am … it is very rare, in today’s times, to find a person who is so driven by excellent service - to go the extra mile for the customers, to truly understand customer satisfaction, and so forth.
Your service has been super excellent!!!
Dwaine has checked it and said all was perfect, so thank you million times over!!!
Keep warm and safe
Goretti de Faria

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To whom this concerns.

I would like to set onrecord the excellent service afforded by Dave Mostert
in Pre-Owned Vehicle Sales.

Resulting from his enthusiastic and friendly customer approach, having
looked at a number of alternative cars, we are now the very proud owners of
a superb 2017 Nissan Xtrail .

Dave was highly professional in his presentation manner and very patient at
the length of time it took my wife and I to make a final decision. His whole
demeanour was one of understanding our needs and that made our decision that
much easier, in not having over zealous sales pressure. The final clincher
and a smart move by Dave, when trying to resolve our final choice of cars,
when my wife and I said we would make our decision after having lunch, was
to suggest we took the Xtrail for a run to our lunch. Done deal what a smart
move. Well done to Dave.

Best regards

Nigel & Sue Holman

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Theo Can As - William Simpson

I brought a Nissan for the first time from William Simpson a year ago from Theo - the sales manager there. From the very beginning, service excellence, brought the car and very happy indeed. A few months ago I the panel fell off the back of the car as a bolt came loose. I certainly expected this would cost to fix however Theo sent it to the panel beaters, no cost at all to me. A few weeks ago I had a break in, my keys were stolen. I contacted Theo again to find out about a spare and to reprogramme the keys. I know this would have cost me thousands to get done, again Theo assisted me and this has cost me next to nothing to get done. Each time I call Theo, it is never a problem. I will most definately send anyone who will listen to me to him for assistance, he is truly a gem of a man and his help to me over the past year has been over and above any reasonable expectation I would have from a dealer.

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Hi Stanton and Nina,

I would just like to say thank you for your assistance and help throughout the purchase of my new car.

I know that I carry my nerves on my face and it was really one of the biggest "adult" decisions I have ever had to make.  Thank you for bearing through it with me while never losing your smiles. I eventually got my smile up after I signed the papers and realised that it has really happened. I will remember this experience for the rest of my life - my own first car! I would really recommend your service to any and all. Looking forward to seeing you once a year at least for a check in when I come to have the service done.

Kind regards,

Melanie

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Excellent service from Willam Simpson Nissan

To whom it may concern 

I would like to thank Yusuf Berdien at William Simpson Nissan cars in Tokai for the EXCELLENT service which he provides to me when buying a Nissan NP200, 1.6, 8V two months ago.

The full explanation by Yusuf about the vehicle and his at most friendly personality with the humble attitude will always force me to do business with William Simpson. 

I have to admit his service was fast, friendly and on time. He never excluded me with any information related to the contract and everything just happened as he explained from the start. 

Once again thank you very much for the service. 

Regards
Jonathan Basson

 

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Dear William,

Kindly convey my sincere thanks and appreciation to Dave Mostert for assisting my daughter Jessica with her 2^nd William Simpson vehicle purchase.

It may interest you to know that she especially drove all the way from Wellington to buy her car from you this despite there being umpteen local dealers. She quite simply has faith and trust in you and your exceptional team – especially Dave.

I too will soon be in the market for an upgrade and will also especially drive the extra mile quite simply because you and your team always go the extra mile 

Very best wishes.

Regards

Allan Perrins

Chief Executive Officer

Cape of Good Hope SPCA

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Good day Mr. McCarthy 

I am writing to let you know how much I appreciate the outstanding customer service that you and your staff provided for me especially Mr. Damons who never gave up on me.

Your  staff were very attentive and helpful and because of that I am now going to drive my Dodge Journey. I will continue to visit your store in the future and also recommend  it to others .

Michael you have put together a great team that makes customers feel respected and valued . May God continue to bless Newlands Branch.

Regards,

Petronella Ndlovu

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Good Day Mr Coetzee,

I would like to take this opportunity to express my delight with the wonderful service I recently received when purchasing a new vehicle at William Simpson Nissan Tokai . These days it is not often that a sales person goes beyond the extra mile to ensure a client’s peace of mind and satisfaction, however it simply was a pleasure dealing with your sales executive Louwrens Smit . He took every measure to ensure that his service delivery was impeccable from start to conclusion of our dealings.    I want to thank Louwrens  for all the help in securing the great deal for me and the amazing manner in which he handled me as  a client and also for the awesome presentation and congratulations on the day I collected the vehicle. Really made me feel very special.A courtesy call was made by Louwrens a day after I had taken delivery to ensure that I was happy with the vehicle.

I have purchased a few vehicles in my time and have never experienced this high level of service from a dealership, its these small steps taken by the individuals that make a world of a difference to the customer ,the personal attention that I have received was tremendous.

It is good to know that there are some companies that still believe in good client services.

Once again it was a pleasure doing business with  your company and I hope that the relationship I have developed with Louwrens and your company will be a longstanding one.

The services offered by your dealership will definitely be recommended to friends and family who is in the market for a new vehicle .

Kind regards

Shafie Ebrahim.

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Hi William,

Very often, outstanding service delivered by team members goes by unnoticed when the client does not provide the necessary feedback. I would not like to lose this opportunity of acknowledging and thanking Theo for the great after sales service that he provided to my daughter. She purchased a lovely  red Fiat 500 from Theo in February, which she is quite content with. We took delivery of the car with a verbal agreement that he would sort out a few things in the coming weeks. To that end, Theo kept to his word and also went over and above what was agreed to, to ensure that my daughter was happy with her purchase. In my view, this exceptional service demonstrates Theo’s own values as well as the company’s values which needs acknowledgement. She is a medical student and I’m sure that for her next purchase, she would have no hesitation of engaging with Theo first. She would also have no hesitation in referring William Simpson to her friends.

Best regards,

Terry Thomas

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Hi Damon,

Just wanted to thank you again for all your effort this week in getting my car registered and delivered.  I really appreciate it!

It is very rare that I come across the quality of service that you have delivered.  You are a real asset to the William Simpson brand.

Hope you have a great weekend!

Marie Midcalf

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I took delivery of my new Nissan Qashqai last Friday and I would like to acknowledge what a great experience this has been for me.

I have been a customer of William Simpson Tokai for many years and have always had excellent service from Faizel Snell and the service team. This service experience is probably the main reason I have bought another Nissan. I can now include Ebrahim Adams’s excellent service into this. He identified the car that would suit me, was extremely patient in answering all my questions, managed the trade-in and has handled the ordering and delivery of my new car very professionally. 

I am delighted with my Qashqai – thank you to Ebrahim and the team at William Simpson Tokai. 

Regards

Ellen Corrigall

Sales Person: Malcom Ross

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“Dear Malcolm, I would like to thank you for your outstanding and efficient service you provided me with. After so many hassles trying to buy a Nissan Juke from another dealer, it was an absolute pleasure dealing with you and William Simpson with purchasing my vehicle.Your service was fast and friendly and your turn around time was lightning fast. You really did go the extra mile for me. I have referred you to two of my friends and colleagues and I hope that you will be hearing from them soon. I will definitely recommend you to anyone looking to buy a Nissan in the future. Thank you for making the purchasing of my Nissan Juke a pleasant experience.”

• Claire Brown

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Good day William Simpson Tokai

I would like to place on record my thanks and appreciation towards Tina Carr-Cass and Peter.

The sales process which Tina took me through, was seamless, and there was just the right amount of contact and updates to keep me informed of the progress.

I at no time felt undue pressure to purchase and it was refreshing to be asked, "What would you like from your next vehicle?" This was completely opposite when I visited a competitor showroom.

I am very pleased with the purchase and Tina played a large part in the overall decision.

Thank you Tina. Looking forward to doing business in the future.

To Peter, heading up the car readiness team, I would like to extend a special thank you for the manner in which he handled my after sales queries.

His positive attitude towards me, made me feel like a valued customer of William Simpson Tokai.

Thank you Peter.

Kind Regards
 
Mr D. Daniels

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Dear Sir

Just thought I should drop you a message about my experience this afternoon at your Tokai dealership.

Last year I bought a new NP300 2.5 diesel fleet single cab bakkie ffom you and have clocked up all most 11000km so far as my wife and I have traveled around the country.

Recently I was concerned about a small issue  and popped in today to discuss this with your Dylan Swart who sold me the vehicle  last year.

He was most helpful and with the assistance of Leon Giliomee from the workshop gave me all their time and attention . The issue was resolved .

Thank you for your most helpful response , they seemed to have all the time in the world for me , a most commendable customer treatment .

Well done William Simpson Cars.

Regards

C. Baker