William Simpson Nissan - Testimonials

I would like to commend your company and employees in providing us with after sales service and going above and beyond the call of duty.

Dylan Swart, in particular, has given us service and customer care that we have not seen the likes of in a very long time from a supplier.

There was an issue with one of the new bakkies that we bought through Dylan and he provided us with a courtesy bakkie with a canopy, in order for us to be able to run our business without any hinderance. We were very impressed by this and how professional Dylan carry on with business.

Well done on a great team. We highly recommend William Simpson Nissan to all vehicle queries that we come across.

Kind regards

Neville Conchar

Myself and Mr Buys would like to thank you for the excellent service we received from yourself and the rest of the William Simpson team. It was an absolute pleasure to deal with you.

You made this a very exciting experience since the day Mr Buys walked in for only a test drive. We are very happy with our vehicle and wish you all of the best in your workplace.

Once again thank you for everything.

Kind regards

Mr & Mrs Buys

Six years ago I made a move to switch vehicle brands and purely because of the service I have received from your dealership, I find myself four Nissan X-Trails later.

I would like to commend you on the levels of service maintained throughout all my dealings with your staff at William Simpson, but specific mention must be made of the manner in which your sales person, Dylan Swart deals with his customers.

Recently the vehicle that Dylan sold me (X-Trail # 3) in October last year was replaced by my insurance and unfortunately circumstance did not allow me to use your dealership to do the replacement. This would allow me to experience just how above the mark your dealership really is. I shall not mention the Nissan dealer that replaced my vehicle, but what a letdown it ended up being. Never have I been so unenthusiastic to take delivery of a new vehicle as what I was yesterday when I received my new X-Trail Tekna.

The dealership failed to deliver on some of the items that were supposed to be fitted to my vehicle. Immediately I called Dylan and without any hesitation or compensation he arranged that my vehicle be delivered to your dealership (today) and he has kept me updated throughout the process on the fitment of the items. Much more than I can say about the original dealership that supplied the vehicle.

When purchasing a vehicle from Dylan you are taken on a journey - whatsapp messages updating you as you go along, videos of the vehicle being delivered from the factory, constant phone calls. He drives the anticipation for you, that you have no choice, but be excited.

Dylan exceeds all expectations and should be sent to every single Nissan dealership to demonstrate the art of selling and how to deal with their customers. Dylan is an asset to your dealership and I would have no hesitation recommending him or William Simpson.

I wish William Simpson and Dylan Swart, utmost success and would like to thank you for making all my dealings with your dealership a wow experience.

Pleasant regards

Brendon Williamson 

A very big thank you to the workshop team. This was a breath of fresh air in this industry. A special mention to Neil. Thanks and Regards.

Bryce Fisher

So helpful and all friendly

Debbie

Been servicing my car at William Simpson Tokai from the first 15000km . Always great service. Well recommended.

Andre

We have been dealing with William Simpson for at least 13 years. We have had nothing but excellent service. Malcolm in sales is very knowledgeable and not at all pushy. He is very obliging and is happy to come to you for a test drive. I previously had an X-Trail which was the best vehicle I have ever driven. It never let me down in 9 years and the trade in on my next Nissan was brilliant.

The service manager, and his team are always available. Today my battery was flat and they popped round and jump started it for me. When I took my vehicle to have the diagnostics reset later in the day my battery failed again. A new one was fitted while I waited. I highly recommend William Simpson, Tokai. I would only purchase a Nissan from them. Follow up is excellent. They also market several other top class vehicles.

Lynne

As always, I cannot fault the service at this centre. From the staff to the facilities to the service itself....just fantastic.

Gregory

Excellent service!

Bonita

Awesome customer service.

Shane

Absolutely outstanding service. Friendly & professional from the moment my email was responded to, and continue to impress & assist even after conclusion of the purchase.

Asaf

Hi

I just wanted to express my gratitude for the way that your dealership handled the replacement of my XTrail airbag last week - after it was recalled by the manufacturer. And even though I was not booked into the system for the day.

Instead of feeling like a "freeloader" coming in for an issue that would not be of any real benefit to yourselves, your service reception made the whole experience feel as though I was a prized customer. It really is an "A Game" that you bring to the work flow, and that stands out from any other dealership I have experienced in this country.

Thank you.

Ashley Dowds

Theo
Thanks for arranging the car. I am really enjoying it and hope to have a few good years out of it. I made the right choice getting the X-Trail!

The kids say thanks for the cookies…
Hope the remainder of your year is successful and profitable.
Martin Hatton

Hi Damon, Michael,
Thank you both so so much for all the help, guidance and patience that you gave during the process of me getting my new car! You guys were incredible!
As I said to Damon, I have never received service like this and I am a huge fan – I will definitely be recommending you guys to anyone who will listen!

Thank you guys once again!
Best,
Lungi
Lungile Moyo

Good day Jandre
I'd like to compliment one of your employees, Stanton Rhoda for the excellent service he provided us last week.
Mr. Rhoda's professionalism and ability to get us what we needed quickly exceeded our expectations.
Such a commitment to great customer service is to be commended.
You can be sure that we will continue to do business with you for years to come.
Sincerely,
Rudi Snell

Dear Juan
Hope you are well and keeping warm.
There are just no words to express how thankful I am … it is very rare, in today’s times, to find a person who is so driven by excellent service - to go the extra mile for the customers, to truly understand customer satisfaction, and so forth.
Your service has been super excellent!!!
Dwaine has checked it and said all was perfect, so thank you million times over!!!
Keep warm and safe
Goretti de Faria

To whom this concerns.

I would like to set onrecord the excellent service afforded by Dave Mostert
in Pre-Owned Vehicle Sales.

Resulting from his enthusiastic and friendly customer approach, having
looked at a number of alternative cars, we are now the very proud owners of
a superb 2017 Nissan Xtrail .

Dave was highly professional in his presentation manner and very patient at
the length of time it took my wife and I to make a final decision. His whole
demeanour was one of understanding our needs and that made our decision that
much easier, in not having over zealous sales pressure. The final clincher
and a smart move by Dave, when trying to resolve our final choice of cars,
when my wife and I said we would make our decision after having lunch, was
to suggest we took the Xtrail for a run to our lunch. Done deal what a smart
move. Well done to Dave.

Best regards

Nigel & Sue Holman

Theo Can As - William Simpson

I brought a Nissan for the first time from William Simpson a year ago from Theo - the sales manager there. From the very beginning, service excellence, brought the car and very happy indeed. A few months ago I the panel fell off the back of the car as a bolt came loose. I certainly expected this would cost to fix however Theo sent it to the panel beaters, no cost at all to me. A few weeks ago I had a break in, my keys were stolen. I contacted Theo again to find out about a spare and to reprogramme the keys. I know this would have cost me thousands to get done, again Theo assisted me and this has cost me next to nothing to get done. Each time I call Theo, it is never a problem. I will most definately send anyone who will listen to me to him for assistance, he is truly a gem of a man and his help to me over the past year has been over and above any reasonable expectation I would have from a dealer.

Hi Stanton and Nina,

I would just like to say thank you for your assistance and help throughout the purchase of my new car.

I know that I carry my nerves on my face and it was really one of the biggest "adult" decisions I have ever had to make.  Thank you for bearing through it with me while never losing your smiles. I eventually got my smile up after I signed the papers and realised that it has really happened. I will remember this experience for the rest of my life - my own first car! I would really recommend your service to any and all. Looking forward to seeing you once a year at least for a check in when I come to have the service done.

Kind regards,

Melanie

Excellent service from Willam Simpson Nissan

To whom it may concern 

I would like to thank Yusuf Berdien at William Simpson Nissan cars in Tokai for the EXCELLENT service which he provides to me when buying a Nissan NP200, 1.6, 8V two months ago.

The full explanation by Yusuf about the vehicle and his at most friendly personality with the humble attitude will always force me to do business with William Simpson. 

I have to admit his service was fast, friendly and on time. He never excluded me with any information related to the contract and everything just happened as he explained from the start. 

Once again thank you very much for the service. 

Regards
Jonathan Basson

Dear William,

Kindly convey my sincere thanks and appreciation to Dave Mostert for assisting my daughter Jessica with her 2^nd William Simpson vehicle purchase.

It may interest you to know that she especially drove all the way from Wellington to buy her car from you this despite there being umpteen local dealers. She quite simply has faith and trust in you and your exceptional team – especially Dave.

I too will soon be in the market for an upgrade and will also especially drive the extra mile quite simply because you and your team always go the extra mile 

Very best wishes.

Regards

Allan Perrins

Chief Executive Officer

Cape of Good Hope SPCA

Good day Mr. McCarthy 

I am writing to let you know how much I appreciate the outstanding customer service that you and your staff provided for me especially Mr. Damons who never gave up on me.

Your  staff were very attentive and helpful and because of that I am now going to drive my Dodge Journey. I will continue to visit your store in the future and also recommend  it to others .

Michael you have put together a great team that makes customers feel respected and valued . May God continue to bless Newlands Branch.

Regards,

Petronella Ndlovu

Good Day Mr Coetzee,

I would like to take this opportunity to express my delight with the wonderful service I recently received when purchasing a new vehicle at William Simpson Nissan Tokai . These days it is not often that a sales person goes beyond the extra mile to ensure a client’s peace of mind and satisfaction, however it simply was a pleasure dealing with your sales executive Louwrens Smit . He took every measure to ensure that his service delivery was impeccable from start to conclusion of our dealings.    I want to thank Louwrens  for all the help in securing the great deal for me and the amazing manner in which he handled me as  a client and also for the awesome presentation and congratulations on the day I collected the vehicle. Really made me feel very special.A courtesy call was made by Louwrens a day after I had taken delivery to ensure that I was happy with the vehicle.

I have purchased a few vehicles in my time and have never experienced this high level of service from a dealership, its these small steps taken by the individuals that make a world of a difference to the customer ,the personal attention that I have received was tremendous.

It is good to know that there are some companies that still believe in good client services.

Once again it was a pleasure doing business with  your company and I hope that the relationship I have developed with Louwrens and your company will be a longstanding one.

The services offered by your dealership will definitely be recommended to friends and family who is in the market for a new vehicle .

Kind regards

Shafie Ebrahim.

Hi William,

Very often, outstanding service delivered by team members goes by unnoticed when the client does not provide the necessary feedback. I would not like to lose this opportunity of acknowledging and thanking Theo for the great after sales service that he provided to my daughter. She purchased a lovely  red Fiat 500 from Theo in February, which she is quite content with. We took delivery of the car with a verbal agreement that he would sort out a few things in the coming weeks. To that end, Theo kept to his word and also went over and above what was agreed to, to ensure that my daughter was happy with her purchase. In my view, this exceptional service demonstrates Theo’s own values as well as the company’s values which needs acknowledgement. She is a medical student and I’m sure that for her next purchase, she would have no hesitation of engaging with Theo first. She would also have no hesitation in referring William Simpson to her friends.

Best regards,

Terry Thomas

Hi Damon,

Just wanted to thank you again for all your effort this week in getting my car registered and delivered.  I really appreciate it!

It is very rare that I come across the quality of service that you have delivered.  You are a real asset to the William Simpson brand.

Hope you have a great weekend!

Marie Midcalf

I took delivery of my new Nissan Qashqai last Friday and I would like to acknowledge what a great experience this has been for me.

I have been a customer of William Simpson Tokai for many years and have always had excellent service from Faizel Snell and the service team. This service experience is probably the main reason I have bought another Nissan. I can now include Ebrahim Adams’s excellent service into this. He identified the car that would suit me, was extremely patient in answering all my questions, managed the trade-in and has handled the ordering and delivery of my new car very professionally. 

I am delighted with my Qashqai – thank you to Ebrahim and the team at William Simpson Tokai. 

Regards

Ellen Corrigall

Sales Person: Malcom Ross

“Dear Malcolm, I would like to thank you for your outstanding and efficient service you provided me with. After so many hassles trying to buy a Nissan Juke from another dealer, it was an absolute pleasure dealing with you and William Simpson with purchasing my vehicle.Your service was fast and friendly and your turn around time was lightning fast. You really did go the extra mile for me. I have referred you to two of my friends and colleagues and I hope that you will be hearing from them soon. I will definitely recommend you to anyone looking to buy a Nissan in the future. Thank you for making the purchasing of my Nissan Juke a pleasant experience.”

• Claire Brown

Good day William Simpson Tokai

I would like to place on record my thanks and appreciation towards Tina Carr-Cass and Peter.

The sales process which Tina took me through, was seamless, and there was just the right amount of contact and updates to keep me informed of the progress.

I at no time felt undue pressure to purchase and it was refreshing to be asked, "What would you like from your next vehicle?" This was completely opposite when I visited a competitor showroom.

I am very pleased with the purchase and Tina played a large part in the overall decision.

Thank you Tina. Looking forward to doing business in the future.

To Peter, heading up the car readiness team, I would like to extend a special thank you for the manner in which he handled my after sales queries.

His positive attitude towards me, made me feel like a valued customer of William Simpson Tokai.

Thank you Peter.

Kind Regards
 
Mr D. Daniels

Dear Sir

Just thought I should drop you a message about my experience this afternoon at your Tokai dealership.

Last year I bought a new NP300 2.5 diesel fleet single cab bakkie ffom you and have clocked up all most 11000km so far as my wife and I have traveled around the country.

Recently I was concerned about a small issue  and popped in today to discuss this with your Dylan Swart who sold me the vehicle  last year.

He was most helpful and with the assistance of Leon Giliomee from the workshop gave me all their time and attention . The issue was resolved .

Thank you for your most helpful response , they seemed to have all the time in the world for me , a most commendable customer treatment .

Well done William Simpson Cars.

Regards

C. Baker